Terms of service
1. About FivePrayers
FivePrayers is a fragrance and spiritual lifestyle brand offering perfumes, perfume oils, and products intended to provide spiritual reminders and complement personal prayer and reflection.
2. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, colours, and other information displayed on our website are accurate.
However, slight differences may occur between product images and the actual product due to photography, screen settings, packaging updates, or manufacturing variations.
Customers should read the product information carefully before purchasing. If you have questions about a product, please contact us before placing your order.
3. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After receiving your order, we may send an order confirmation by email. An order is not considered accepted until we have confirmed that the products are available and the order has been processed.
We reserve the right to cancel or refuse an order where necessary, including where a product is unavailable, an incorrect price has been displayed, or there is a suspected fraudulent transaction.
4. Prices & Payment
All product prices are displayed on our website. Prices and promotions may change from time to time.
Payment must be successfully completed before an order is processed unless another payment arrangement has been agreed with us.
We reserve the right to correct pricing errors or incorrect promotional information displayed on the website.
5. Delivery
We aim to dispatch orders within the estimated timeframe shown at checkout or communicated to you.
Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, severe weather, service disruptions, or other unforeseen circumstances.
Once your order has been handed to the delivery carrier, delivery is subject to the carrier's service and tracking information.
6. Returns & Refunds
We want our customers to be satisfied with their purchases.
If you wish to return a product, please contact us as soon as possible with your order details. Certain products may be subject to hygiene and safety restrictions, particularly perfumes, oils, or products that have been opened or used.
Where applicable, returns and refunds will be handled in accordance with your statutory rights under applicable UK consumer law.
Please contact us before sending any item back so we can provide the appropriate return instructions.
7. Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect item, please contact us promptly.
We may request photographs or other information to help us investigate the issue and arrange an appropriate solution.
8. Use of Our Products
Our perfumes, oils, and spiritual reminder products are intended for their stated purpose.
Customers should follow any product-specific instructions, warnings, and usage information provided with the product.
Products should be kept away from children where appropriate and stored according to the instructions provided.
FivePrayers does not claim that its fragrances or spiritual products provide medical treatment, diagnosis, or cure for any medical condition.
9. Website Use
You agree to use our website lawfully and responsibly.
You must not attempt to:
- Gain unauthorised access to our website or systems.
- Introduce malicious software or harmful code.
- Copy or reproduce website content without permission.
- Use our website for fraudulent or unlawful purposes.
- Interfere with the normal operation or security of the website.
10. Intellectual Property
All content on the FivePrayers website, including logos, branding, photographs, product descriptions, graphics, text, and other materials, belongs to FivePrayers or its respective licensors unless otherwise stated.
You may not reproduce, modify, distribute, or commercially use our content without prior written permission.
11. Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable UK data protection laws.
Please review our Privacy Policy for information about how we collect, use, and protect your personal information.
12. Website Availability
We aim to keep our website available and accurate, but we cannot guarantee that the website will always be available, uninterrupted, or completely free from errors.
We may temporarily suspend or modify parts of the website for maintenance, updates, security, or other operational reasons.
13. Limitation of Liability
To the extent permitted by law, FivePrayers will not be responsible for losses resulting from circumstances outside our reasonable control.
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under applicable UK law, including statutory consumer rights.
14. Changes to These Terms
We may update these Terms & Services from time to time to reflect changes to our business, products, services, or legal requirements.
The latest version will be published on this page with the updated date.
15. Contact Us
If you have any questions about these Terms & Services, please contact us:
FivePrayers
📧 Email: sales@hasmedepour.co.uk
📱 WhatsApp: +44 7704 839722
We will be happy to assist you with any questions regarding our products, orders, or services.