Refund policy

we take pride in delivering high-quality products. If you receive a damaged item, we are happy to offer a refund or exchange.

1. Eligibility for Returns & Refunds

 

Replacement Policy
Perfumes will only be replaced if they arrive damaged.
In such cases, we will send you a new perfume under the following conditions:

The perfume must be unused.
It must be in its original packaging.
The damage must be reported within 3 days of receiving the order.
Replacements are not available for change-of-mind purchases or used products.
2. How to Report a Damaged Item

Contact Us: Email us at sales@hasmedepour.co.uk or WhatsApp +447704839722 within 3 days of receiving your order.
Provide Proof: Share clear photos of the damaged item and packaging.
Approval Process: Our team will review and confirm if the refund or exchange is approved.
3. Refund Process

If approved, refunds will be processed to your original payment method within 3 days.
If you prefer, we can offer an exchange for the same product.
4. Non-Returnable Items

Opened or used perfumes.
Gift cards and promotional items.
For further assistance, please contact:
📧 sales@hasmedepour.co.uk
📞 Phone: +447704839722